Return & Replacement Policy

Return & Replacement Policy
This Return & Replacement Policy (“Policy”) outlines the terms and conditions governing the return and replacement of products purchased
from Dalmegastore, hereinafter referred to as the “Online Store.” By making a purchase on our platform, you agree to abide by the terms
stated below.

1. Eligibility for Returns & Replacements

1.1 Products eligible for return or replacement must be purchased directly from the Online Store. Items purchased from third-party vendors or other
sources are subject to their respective return policies.
1.2 To be eligible for a return or replacement, products must be in their original condition, including packaging, tags, and any accompanying
materials. Any signs of usage, damage, or alteration may affect eligibility.

2. Initiating a Return or Replacement
2.1 Customers seeking a return or replacement must contact our Customer Support within [7] days of receiving the product. Proof of
purchase and a detailed explanation for the return or replacement request will be required.
2.2 Our Customer Support team will provide guidance on the next steps, including the return shipping process and any documentation that may be
needed.

3. Reasons for Return or Replacement

3.1 Damaged or Defective Products: If the product arrives damaged or defective, the customer must provide photographic evidence of the issue.
Upon verification, we will offer a replacement or a full refund, as per the customer’s preference.
3.2 Incorrect Product: In the event that the customer receives the wrong product, we will arrange for a return and provide the correct product or a
refund, as per the customer’s preference.
3.3 Change of Mind: If the customer wishes to return a product due to a change of mind, they may do so within [3] days of receiving the product.
The customer will be responsible for the return shipping costs, and a restocking fee may apply.

4. Return Process
4.1 The customer will receive instructions on how to return the product,including information on packaging and shipping methods.
4.2 Upon receiving the returned product, our team will inspect it to ensure compliance with our eligibility criteria. If the product is found to
meet the conditions, we will proceed with the requested replacement or
refund.

5. Refunds
5.1 Refunds for eligible returns will be processed within [15] business days after the returned product has been received and inspected.
5.2 The refund amount will be issued using the original payment method
unless otherwise specified by the customer.

6. Replacements
6.1 Replacements for eligible products will be shipped once the returned item has been received and inspected.
6.2 If the requested replacement is out of stock, we will offer the customer the option to choose an alternative product or receive a refund.

7. Exclusions

7.1 The following items are generally not eligible for return or
replacement:
• Perishable or consumable items.
• Personalised or custom-made products.
• Products with broken seals or packaging, where the seal is an important part of the product.

8. Contact Information
For all return and replacement inquiries, please contact our Customer
Support at: contact@dalmegastore.com, Whatsapp at: 7007 3465

9. Changes to the Policy
The Online Store reserves the right to amend or update this Policy at any time. Customers will be informed of any changes through our website or
other appropriate communication channels.
By making a purchase on our platform, you acknowledge and agree to the terms of this Return & Replacement Policy.
Last Updated: 23/03/2024